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glossary

You'll find all of the tricky terms and phrases used on our site here, all with a helpful explanation. Some of these will be subject to terms and conditions.
A B C D E F G H I J K L M N O P Q R S T U V W Y Z
A
accident report
a form detailing all the incidents of the accident
description of the benefit here
how does this benefit me
additional driver
anyone else driving the hire car other than the named driver
description of the benefit here
how does this benefit me
age of car
the vast majority of our cars are 12 months old or less
description of the benefit here
how does this benefit me
airport fees
additional fee charged for departing and connecting to an airport
description of the benefit here
how does this benefit me
airport pick up
your hire car is available to collect at the airport
description of the benefit here
how does this benefit me
airport surcharges
additional fee charged for departing and connecting to an airport
description of the benefit here
how does this benefit me
amendment charges
fee charged to change any details to your original booking
description of the benefit here
how does this benefit me
B top
booster seats
a raised seat that's fitted in the hire car for small children
description of the benefit here
how does this benefit me
C top
cancellation charge
fee charged to cancel your booking
description of the benefit here
how does this benefit me
cancellation waiver protection
a form of protection designed to prevent you from having to pay full cost of orignal booking if you have to cancel
If you take out this policy you will only be charged the minimal amount rather than the full cost of the booking.
how does this benefit me
carbonwise
a scheme whereby you can offset your carbon emissions with each booking
description of the benefit here
how does this benefit me
car rental broker
a car hire broker secures the hire car from the rental company and then sells the hire car on to you
description of the benefit here
how does this benefit me
car WiFi
a mini portable WiFi router
free internet connection, connect up to five devices at once. Just switch on the engine and surf the net, no installation required. Available with selected cars only.
how does this benefit me
child seats
a special restraint seat for an infant
description of the benefit here
how does this benefit me
collision damage waiver
a form of protection designed to prevent you from having to pay the full cost of any damage incurred to your car
description of the benefit here
how does this benefit me
congestion charge
a fee you'll need to pay to enter certain cities by car
description of the benefit here
how does this benefit me
D top
deposit
an amount of money put down as security
description of the benefit here
how does this benefit me
downtown
main collection office in a city or town
description of the benefit here
how does this benefit me
E top
eligibility requirements
certain critieria you must meet to be able to hire a car
description of the benefit here
how does this benefit me
excess liability
provides additional coverage for any damage caused
description of the benefit here
how does this benefit me
excess reduction fee
a small fee which will reduce your financial liability. (You will not have to pay more than the reduction fee even if the damage is your own fault)
description of the benefit here
how does this benefit me
excess minimiser
an optional coverages that reduces your excess liability fee. This is only available for Autralian rentals.
you can significantly reduce the amount of excess you have to pay up front.
how does this benefit me
F top
force majeure
a clause in contract which frees both paries from obligation/liability if an event happens under extroardinary circumstances
description of the benefit here
how does this benefit me
fuel deposit
you are normally required to put down a deposit to cover the cost of fuel if the car is returned without a full tank of fuel
description of the benefit here
how does this benefit me
full-to-full
picking the car up with a full tank of fuel and dropping off with a full tank of fuel
description of the benefit here
how does this benefit me
full-to-empty
picking the car up with a full tank of fuel and dropping off with an empty tank of fuel
description of the benefit here
how does this benefit me
H top
handling fees
a small charge for paperwork and processing
description of the benefit here
how does this benefit me
L top
local taxes
a local government tax on car rental
description of the benefit here
how does this benefit me
loss damage waiver
this will relieve you of damages arising from loss or damage to the hire car provided it is driven in accordance to the terms and conditions
description of the benefit here
how does this benefit me
M top
max
rental option for USA and Canada rentals, booking includes full tank of fuel, additional driver, cancellation waiver protection
you can save money by buying this package instead of the products individually
how does this benefit me
max gps
rental option for USA and Canada rentals, booking includes full tank of fuel, additional driver, cancellation waiver protection. Plus a gps
you can save money by buying this package instead of the products individually
how does this benefit me
N top
non airport pick up
your hire car is not available to collect at the airport
description of the benefit here
how does this benefit me
O top
one way rental
you collect your hire car in one location and drop off in another
description of the benefit here
how does this benefit me
optional extras
additional items which you can book with your car hire
description of the benefit here
how does this benefit me
other rentals
vehicles available to hire instead of a car
description of the benefit here
how does this benefit me
P top
payable locally
item is to be paid on collection of hire car
description of the benefit here
how does this benefit me
period of rental
length you are hiring the car
description of the benefit here
how does this benefit me
personal accident insurance
a policy that will pay out in the event of disability, dismemberment or death
description of the benefit here
how does this benefit me
price match guarantee
a scheme whereby we will match a lower price on the exact same car supplied within the same country
you can book the same car at a lower rate but still keep all the additional benefits we provide
how does this benefit me
Q top
queue jump
a service only available in the USA and in some locations in Canada. You need to pre-register your details.
you'll benefit by saving time at the collection desk. You may also be able to use a self-service kiosk which will dispense your keys there and then; saving you even more time.
how does this benefit me
R top
route planner
a tool which provides directions to your collection point
this is free to use, you can also print out the directions or even email them to yourself
how does this benefit me
S top
snow pack
this includes winter tyres, snow chains and an ice scraper
description of the benefit here
how does this benefit me
snow tyres
tyres specifically designed for optimal safety in cold, wet, ice and snow conditions
description of the benefit here
how does this benefit me
standard damage waiver
basic level of protection against any damage caused to your hire car. Includes Collision Damage excess liability
you'll save money should you have an accident in your hire car
how does this benefit me
T top
total damage waiver
total protection against damage to your hire car. Will include damage to the interior and also includes theft waiver.
not only will you save money in the event of an accident but you'll also be covered for any damage caused to the inside of your hire car
how does this benefit me
theft excess
you can only purchase this if you have purchased tdw. This will cover you for any excess paid on any damage due to theft
description of the benefit here
how does this benefit me
theft waiver
provides you with coverage for the theft or damage resulting from attempted theft of your hire car
description of the benefit here
how does this benefit me
theft protection waiver
provides you with coverage for the theft or damage resulting from attempted theft of your hire car
description of the benefit here
how does this benefit me
travel extras
a range of additional services available to purchase with your booking
you're able to get exclusive deals through our travel extras range
how does this benefit me
U top
unlimited mileage
you can drive as many miles as want in your hire car without any additional charge
most of our car hire comes with unlimited mileage. This means no matter how many miles you drive, you won't get charged any extra
how does this benefit me
V top
voucher
you'll receive an email with documentation confirming your booking - you need to take this with you
description of the benefit here
how does this benefit me
W top
winter tyres
tyres specifically designed for optimal safety in cold, wet, ice and snow conditions
it is a legal requirement in Switzerland that all rental cars have winter tyres during the winter months, we also strongly recommend booking winter tyres for rentals in Austria and Germany. You can pre-book these with us or you can pay when you pick up your car, although if you choose to wait we cannot guarantee availability.
how does this benefit me
winter fee
maintenance cost for the keep of the car during the winter months. This is a compulsory fee between 1 November - 15 April of each year.
description of the benefit here
how does this benefit me
Y top
young driver
if you are under 24 years of age you are classed as a young driver
description of the benefit here
how does this benefit me

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Important information

Important information: Prices shown are 'from' and per day based on pick-ups until the end of the current month . Lowest prices may vary according to pick-up location, date, and vehicle availability. Standard terms and conditions apply. Prices applicable to UK residents only and are correct at time of publishing and may be subject to change.

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